Refund Policy
Our promise: 30-day money-back guarantee
If you're not happy with your Vecspine license for any reason within the first 30 days of purchase, email us and we'll refund you in full — no hoops, no arguments. We'd rather have you as a long-term customer than hold onto a sale that isn't working.
1. The 14-Day Free Trial
Every Vecspine license begins as a free 14-day / 20-trace trial. No account, no credit card, no uploads required. We strongly encourage you to use the full trial before buying — it's the best way to be sure the software is right for your workflow.
2. 30-Day Money-Back Guarantee
If you've purchased a perpetual license (Solo, Studio, or Agency) and decide it's not for you within 30 days of the purchase date, simply email support@designersjoint.com with:
- The email address used at checkout;
- The order number or license key (if you have it handy);
- A brief note on why it didn't work out (optional but appreciated — helps us improve).
We'll process the refund to your original payment method within 5–10 business days. Your license key will be deactivated.
3. After 30 Days
Because Vecspine is a perpetual, downloadable product (not a subscription), we generally cannot issue refunds beyond the 30-day window. However, we do make exceptions in cases of:
- Duplicate purchases — we'll refund the duplicate immediately;
- Technical inability to run the software — if the software genuinely cannot run on your supported OS despite our best efforts to help, we'll refund;
- Other extraordinary circumstances — contact us and we'll review fairly.
4. Hardware Changes & Re-binding
Getting a new computer does not require a refund-and-repurchase. Studio and Agency tier customers receive free license re-binding — just email us your new Machine ID and we'll issue a new bound key at no charge. Solo tier customers receive one free re-bind per license lifetime.
5. Tier Upgrades
If you'd like to upgrade from Solo → Studio or Studio → Agency, you pay only the price difference — we don't require a refund-and-rebuy. Email support to arrange.
6. Chargebacks
Please contact us before filing a chargeback with your bank. Chargebacks take months to resolve, cost both parties fees, and often result in slower outcomes than a direct refund. We resolve legitimate issues quickly.
7. What's Not Refundable
- Custom development or consulting services (if purchased separately);
- Licenses purchased through third-party resellers (please contact the reseller directly);
- Any purchase beyond 30 days where none of the exceptions in Section 3 apply.
8. How to Request a Refund
Email support@designersjoint.com with the subject line "Refund Request" and include your order email. We typically respond within one business day.
9. Changes to This Policy
We may update this policy. Changes apply to purchases made after the effective date shown above. Existing purchases remain governed by the policy in effect at the time of purchase.